Comic Transcripts

Angry Man: …And THEN I misread my ticket! Because of the way it was printed! This is EVERYONE’S fault but mine!
Nice Lady: Oh sir, I do apologize. I do apologize for the terrible inconvenience. Today must have been very frustrating. I DO apologize.

Angry Man: HMMMPH!
Boss: You are so good at customer service. What’s your secret?

Nice Lady: Well, first I acknowledge their experience, rather than minimizing or dismissing it. Most people just want to be heard. I listen to them, and they calm down.

Boss: But what if you can’t be arsed to care in the least?
Nice Lady: That’s the difference between “I apologize” and “I DO apologize.”

{{header: so sorry for WONDERMARK.COM}}
{{alt-text: start listening for it. you’ll hear it everywhere.}}

#735; The Useful Double Positive transcribed by in

Angry Man: ...And THEN I misread my ticket! Because of the way it was printed! This is EVERYONE'S fault but mine!
Nice Lady: Oh sir, I do apologize. I do apologize for the terrible inconvenience. Today must have been very frustrating. I DO apologize.

Angry Man: HMMMPH!
Boss: You are so good at customer service. What's your secret?

Nice Lady: Well, first I acknowledge their experience, rather than minimizing or dismissing it. Most people just want to be heard. I listen to them, and they calm down.

Boss: But what if you can't be arsed to care in the least?
Nice Lady: That's the difference between "I apologize" and "I DO apologize."

{{header: so sorry for WONDERMARK.COM}}
{{alt-text: start listening for it. you'll hear it everywhere.}}

start listening for it. you'll hear it everywhere.

#735; The Useful Double Positive

  — June 28th, 2011

[ Tags: , , ]       Permalink: https://wondermark.com/c/735/

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Applications open for Genius Northwest – an IRL gaming competition

May 8, 2026 by David Malki !

Last year, I participated in Genius Northwest, a gaming competition inspired by the Korean gameshow The Genius and its ilk.

It’s a reality show without the cameras — a 3-day, all-inclusive weekend retreat structured around a series of challenges and puzzles, in which personalities and dealmaking matter as much as playing games.

It’s truly a remarkable thing. I came in dead last in the competition, but I still had a great time participating.

The event is held annually in the Pacific Northwest (hence the name) and applications are now open to participate in the 2026 competition!

Learn more — and apply — at GeniusNW.com.


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