Angry Man: ...And THEN I misread my ticket! Because of the way it was printed! This is EVERYONE'S fault but mine!
Nice Lady: Oh sir, I do apologize. I do apologize for the terrible inconvenience. Today must have been very frustrating. I DO apologize.
Angry Man: HMMMPH!
Boss: You are so good at customer service. What's your secret?
Nice Lady: Well, first I acknowledge their experience, rather than minimizing or dismissing it. Most people just want to be heard. I listen to them, and they calm down.
Boss: But what if you can't be arsed to care in the least?
Nice Lady: That's the difference between "I apologize" and "I DO apologize."
{{header: so sorry for WONDERMARK.COM}}
{{alt-text: start listening for it. you'll hear it everywhere.}}
start listening for it. you'll hear it everywhere.
The computers tell me it was 20 years ago, June 9, 2006, that I arrived in New York for my first-ever comic convention as an exhibitor, MoCCA.
It was an important trip for me, a milestone in what would go on to become my career.
I wrote a little reminiscence on Patreon (free/unlocked) — including a first-since-then reprint of the photocomics I made at the time, documenting the trip!
Read the rest here: [ 20 Years Ago (In Photocomic Form) ]
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